Settings for NETGEAR D6400 (NBN)?

[Tanyale]

Hey, I've purchased the Netgear d6400 and had set it up by changing my vlan setting to 2. I reset the modem a few weeks ago and changing that setting no longer works and I can't connect to the internet. Can someone help me out with the settings for this modem?

TIA

[Anonymous]

Hi @Tanyale,

Welcome to the community!

Have you tried factory resetting the modem/router and set it up again?

If yes and it is still the same try to use our supplied modem/router if it works you may need to contact the manufacturer of your modem/router.

I went ahead and tried to use your community details to pull up the account unfortunately no match.
 

Kindly PM me your account details (Username/Customer ID or Contact number associated with the account) and I will run initial tests on your service at the same time.

Regards,