Welcome to TPG Community!
I've searched for your account using your Community Details and was able to find a match.
I can see that you've been in touch with our Help Desk team. This case has been escalated to our Engineering team and has arranged for an NBN technician has been booked on Wednesday, 25 July 2018, 1:00 PM - 5:00 PM.
Their technicians advise of a possible need for entry to the premises to complete the checks. This means we require you or a person over 18 years of age to be home for the appointment.
We will continue to push for a resolution with them and you will be updated as soon as we have an update. In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.