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HG659 Firmware Update

Level 2

Hi

I've been having connection issues (dropouts etc) and was hoping you can push a firmware upgrade my way so I can see if doing an upgrade will solve the issue.  Historically, I"ve had to do a factory restore to the router to stop it from misbehaving. ( have done this many times)

Product type:
HG659
Device ID:
00E0FC-J3N8W16C09006303
Hardware version:
VER.B
Software version:
V100R001C216B111

Cheers

Shane

1 REPLY
Moderator

Hi @shanesully,

 

We arranged a technician to call you later today in between 7-7:30PM tonight for further tests and investigation.

Let us know how it will go.

 

On the other hand. I will pass this to our Engineering Team and request to upgrade your modem/router firmware and we'll get back to you once it is updated.

 

Regards,