Sign new contract with a new modem.

[audisv6lb]

Hi there.I am currently out of contract.I would like to sign a new contract for your NBN50 plan.If i sign up for 6 months,which modem/router will i receive?And will it be free?I was sent the Huawei HG659 a few years ago by TPG when i first signed up to the NBN,but have been having quite a bit of trouble with it over the last two years or so.Constantly dropping out and disconnecting.

[Ahra_G]

Hi @audisv6lb, 

If you are experiencing issues with the connection, it is best to speak first with our Technical team to determine any underlying issue. 

Let us know of your most convenient time to receive a call in order for us to organise a call back to be made. 

Regards,

Ahra_G 

[Ahra_G]

Hi @audisv6lb,

We have organised a call back to be made on 08 November 2021 between 1-3PM AEDT. 

Our Technical team would perform troubleshooting along with you. 

Please don't hesitate to reach out to us should you require further assistance. 

Regards, 

Ahra_G