Slow internet connection of the new modem they introduced

[eddanessa]

We received our new modem which they have offered us fast internet connection but it’s been days that it’s been running slow, disappointing.

[Anonymous]

Hey, eddanessa

What speed are you getting with the service and what devices are effected? Please post a screenshot of the speed test on this thread for reference.

Send us your details (Customer ID/Username together with the address on file) so we can proceed with initial investigation.

How do I private message (PM) in the community

Regards,

 

We received our new modem which they have offered us fast internet connection but it’s been days that it’s been running slow, disappointing.