Slow internet speed

[craigwinters]

I have a superfast plan but the last few days the speed has dropped from over 200Mbps to below 70. Wired and wifi. I have turned off the modem for a period of time with no change.

[Shane]

Hey @craigwinters,

Let us check the status of the line to see what causing this slow speed connection and get to the bottom of this. Could you send us a PM with your details,

How to send a PM? 

Regards,

I have a superfast plan but the last few days the speed has dropped from over 200Mbps to below 70. Wired and wifi. I have turned off the modem for a period of time with no change.

[craigwinters]

What details would you like from me?

[craigwinters]

Would really appreciate your help mate

[Shane]

Hi @craigwinters,

Ran an initial test to the service it shows no line fault that could cause slow speed, we will arrange our Technical Team for real-time tets and investigation.

Could you send us a PM with your best contact number and preferred time tomorrow.

How to send a PM? 

Regards,

[craigwinters]

0401416658
10am

[craigwinters]

Thanks

[Aubrey]

@craigwinters We'll have our tech team to contact you between 10-11am today. 

Cheers!