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TP-LINK AC1200 firmware update fail

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Level 1a

Hi,

 

Attempted to update firmware of said router/modem and failed. It was late that I read that TPG has own firmware for the product. Now, I am unable to open router interface. Surfing to the router address gives me a blank white page. What is your advice reagrding the issue?

 

Thank you for your immediate reply.

 

Kind regards,

1 REPLY 1
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Moderator

Hi @eram73,

 

Welcome to TPG Community!

 

We tried to locate your account using your community details to no avail.

 

Have you tried to reset the modem? Also, have you tried using a LAN/Wired connection to access the modem interface?

 

We'll raise this with our Network Engineers if it's still possible to flush the firmware of the modem to reapply the once that we have.

 

Please send me a PM with your TPG username or customer ID number.

 

How to send a PM? Click here.

 

Regards,

BasilDV