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TP-Link AC1200 Router randomly restarts

AG
Level 2
Level 2
‎17-10-2020 10:21 AM

Hi, 

 

The router that had been supplied to me by TPG has been restarting itself every couple of hours randomly. 

Having checked online, it looks like a common issue with TP Link AC1200s, not sure if anyone else is having this issue. 

 

Firmware: 1.0.0 Build 20180208 rel.59779 (EU)

Hardware: Archer C1200 v1.0

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3 REPLIES 3
airsindlijun
Level 2
Level 2
‎17-10-2020 06:15 PM

Yes, I found the same issue too, I have raised this to TPG, waiting for their response now.

How about you?

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AG
Level 2
Level 2
‎17-10-2020 08:25 PM

Not yet, I tried to see if I could upgrade the firmware but seems like TPG has locked their firmware

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Riezl
Moderator Moderator
Moderator
‎18-10-2020 10:28 AM

Hi @AG, we customise the firmware of the modems we provide, thus you won't be able to upgrade its firmware on your own.

 

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

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