TPG login password

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Level 3

If I choose to use a third-party router with my NBN HFC connection, is the password for the PPPoE connection the same as my TPG account password? i.e. the same password I login to my online account with?

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Moderator

Hi @gavingroom ,

 

Welcome to the community!

 

You may use a 3rd party modem/router however, we'd like to set your expectation that the VoIP service will only work using our supplied modem/router. Yes, the PPPoE password is the same with your TPG account log-in.

 

Let us know should you require further assistance.

 

Cheers!

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3 REPLIES 3
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Moderator

Hi @gavingroom ,

 

Welcome to the community!

 

You may use a 3rd party modem/router however, we'd like to set your expectation that the VoIP service will only work using our supplied modem/router. Yes, the PPPoE password is the same with your TPG account log-in.

 

Let us know should you require further assistance.

 

Cheers!

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Level 3
Hi Shane. Thanks so much for your answer. I don't plan to use the VoIP service but thanks for pointing this out.
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Moderator

You're welcome, @gavingroom. In case you will have queries in the future do not hesitate to create a new thread here in our community. Cheers! Smiley Happy