We'll make a follow up with our Technical Team and will revert to you once an update is received, ivanchoi83. We sincerely apologise for the inconvenience.
Hi @ivanchoi83, we cannot see any record that you have sent an email on 28/November/2020. Are you able to provide the email you use in sending the test result and where did you send it to?
Kindly perform a real time test again and send the result to helpdesk@tpg.com.au instead so we can look into this further. Please also include the old test results.
Let us know once you've sent the email. Thank you.
Thanks. We'd like to arrange one of our Senior Technical Specialists to contact you for further assistance. Can you provide us your most convenient time to receive a call tomorrow?
We chased this with our Technical Team and advised them to contact you tomorrow between 11-12NN AEDST. Make sure to keep your mobile available and let us know how it will go.
Received a call from one of your technicians but no solution as expected. He also said I didn’t return the first faulty modem and obviously TPG has no ideal what is going on. The tracking clearly showed delivered!
