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TPLINK Archer VR1600v not working with different ISP

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Level 1a

Hi There, 

 

I have TPLINK Archer VR1600v V and NBN FTTC connection. When connected to the NBN Modem with a different service provider, The internet light does not turn on, neither do i get quick setup guide promoted when connected to the modem. 

Is this modem locket to TPG?
Are there any settings that need to be changed in order to use the Internet?

 

Regards, 

Ken

1 REPLY 1
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Moderator

Welcome to TPG Community,

Can you provide  me your customer ID, username, service address and mobile number so i can check here. 

regards

JayeshP9