Telephones not working

[adsl0cvm]

NBN installed and connected to telephone line. Working OK.

When we try to use a telephone, the internet stops and has to be switched off/on to restart.

Our land line handset has no dial tone (just beeps) and then the Internet connection collapses.

Please help...

[RajenS]

Hi @adsl0cvm 

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[adsl0cvm]

Username adsl0cvm and land line telephone 02 9428 4225

Thanks.

[RajenS]

Hi @adsl0cvm 

   Looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @adsl0cvm 

    I believe you are using old modem power supplier to your new TPG router, 

kindly check and use the original power supply which came with new TPG router 

Thanks 
Rajen 

[adsl0cvm]

Rajen,

Not sure what you mean by 'old modem power supplier'?

The new TPG router has been connected as follows;

Power cable supplied, obviously plugged into power point.

Yellow network cable connected to TPG supplied modem.

Telephone line connected, after removing ADSL in-line filter F2866.

The new modem has been connected as follows;

Power cable & converter connected to power point.

Yellow network cable (from TPG router) connected to wan port.

Lan port 1 connected to home computer.

Cat 5 cable to home router, connected to Lan port 2.

Previously, the one telephone line came in to our router and all home phones worked, from different rooms.

All had a line filter attached, which I've now disconnected.

Not sure why the internet works perfectly and other telephones around the house, not only do not have a dial tone, but drag the internet connection down and requires 30 minutes to reboot the modem?

Hope you can help - Cheers, Alistaire.

[RajenS]

Hi @adsl0cvm 

    Do u have any mobile phone numbers,? I can arrange a call back for you. 

Thanks 
Rajen 

[adsl0cvm]

You could ring me on 0410 353 630

Cheers.