The router sent to me is broken!

[wc686868]

I am a new user.After appling for the plan, the router TPG sent me is broken.This morning,people from 

NBN company have come to debug the equipment and confirm that the router is broken. I hope you can send me a new router again .Thank you! And my English is not well,please send me an email or send me a message.It is difficult to make a phone call.Thank you !

[Will]

Hi @wc686868 

Welcome to the Community!

Based on our records, your case is being handled by our Engineering Team. They have already raised a request earlier to have your router replaced. Please wait for further update. An Engineer will contact you directly once an update is available.

Regards,

Will