There's no Internet

[90huiyuanliu]

Hi. I just reopened a new TPG account. I have my old modem. I got message said I can use my WiFi services. And I followed the video to set the modem up. However it doesn’t work.

[Ken-C]

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards

[Mal_mod]

Hi @90huiyuanliu 

I have just checked your account and it appears it's now been up and running for over 2 days. 

Do you still require assistance with this issue? 
regs