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Trouble with internet connections

Level 2
Hi I set up my parents tpg modem on Friday and the internet is still not working, I realise the phone takes between 1-5 days does that mean the same for the internet light to come on on the modem

Hi @pchondros1


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community