Unable to connect to 5G wifi

[Saugattamang]

Hi there,
I am not able to connect to the 5GHz wifi in any devices for the past few days. I have tried resetting the modem too but didn't work.
Any solution please.
Thanks

[Shane]

Hi @Saugattamang,

Only to the 5Ghz Wi-Fi network? May we confirm internet is working on 2.4Ghz? To better understand the situation could you post a picture of the current lights of the modem/router also shoot us a PM with your details so we can proceed with the initial investigation.

How to send a PM? 

Regards,

Hi there,
I am not able to connect to the 5GHz wifi in any devices for the past few days. I have tried resetting the modem too but didn't work.
Any solution please.
Thanks

[Saugattamang]

Only 5Ghz. I have been using 2Ghz at the moment. Just to let you know I can't connect the 5Ghz wifi in any device: phone, laptops, ps4 and tv

[Shane]

Appreciate the additional details. On your initial post you mentioned that you have done resetting the modem, did you mean Factory Reset? If so, could you shoot us a PM with your details to better understand the situation.

Only 5Ghz. I have been using 2Ghz at the moment. Just to let you know I can't connect the 5Ghz wifi in any device: phone, laptops, ps4 and tv

[Saugattamang]

How do I send PM?

[Shane]

Hi @Saugattamang,

Could you shoot us another PM your details so we can proceed with the initial tests.

Regards,

How do I send PM?