Update Huawei HG659 Gateway

[wilsonlaw2609]

Hi,

Would like assistance to update the home router. I am unable to turn on 5ghz network and network keeps dropping, having me to restart about 4 times a day (similar to issues with other users). 

[Ahra_G]

Hi @wilsonlaw2609, 

Please provide us with the following details below in order for us to check your equipment's firmware:

Product type: 

Device ID: 

Serial number:

Hardware version: 

Software version: 

You may also send us with your Customer ID or username via private message in order for us to also check the status of your connection. 

Regards,

Ahra_G