Welcome to TPG Community!
We have located 2 active accounts using your community details and we'd like to make sure that we'll be working on the right one.
Please PM us your TPG customer ID, username and address.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @amtm, we recommend having a read of these community articles which can help you with this query.
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
Wi-Fi troubleshooting steps - No Internet/Connection
How to test your wireless connection using a Speedtest App
Feel free to message us should you require further assistance. Thank you.