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No internet connection

Level 1b

I am doseok shin and my ID is XXXXXXX.
My internet dosent working 2 weeks ago again.
Only the power light and the wan light are on to my mordem router.
Could you send to me NBN specialist??


Hi @doseok87,


We edited your post with your TPG username as in can be used to compromise your account security. Please avoid posting any account or personal information on a public thread.


We've checked the account and run some remote test. We've detected a possible fault within the NBN network which needs to be investigated by our Engineering team.


We've escalated the case and one of our Engineers will be in touch within 24 to 48 hours.


Should you require further assistance, please let us know.


Kind regards,