Upgrade TPG Modem

[4541872]

Hello,

I'd like to upgrade my modem as my IT team informed me that it's quite old, and is causing video call dropouts and slow speeds. I am on FTTB. My current modem is Model Archer VR1600v provided by TP Link. It was installed in February 2019. I was otherwise considering switching providers. Could you advise how should I get a newer modem to fix these service issues?

Thanks.

[Ahra_G]

Hi @4541872,

We'd like to check your options getting a new modem. Send us a private message and we'll bring up your account. 

-Ahra_G

[4541872]

Hi @Ahra_G 

Thanks. I was not able to send a private message to you. Can you please advise how I should do this? 

Please see attached screenshot where I attempted to follow your instructions to send a private message.

Thanks.

[Ahra_G]

Hi @4541872, users are required to reach Level 2 in order to be able to send a message. You may post another comment after this or you can give it a go again on sending me a PM.