Using a different modem router?

[Rpadayao]

Hi,

I have just sign up with tpg and while waiting for my modem router to arrive is it possible to used an old modem router? If possible, what do i have to do to configure it?

Suggestions would be greatly appreciated. Thank you.

Kind regards,
Rolando

[David_M]

Hi @Rpadayao 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Rpadayao 

You will be using NBN-FTTN. This will required a VDSL modem.

Not all older ADSL modems are VDSL modems and if not vdsl, it wont work.

If it is a VDSL modem, you can enter your TPG UN/PW and makde sure asetting called VLAN is on VLAN 2.

Thanks,

[Rpadayao]

I have received a message from tpg saying that my account is already active.

If this info is of help.

[David_M]

Hi @Rpadayao 

When you use a VDSL modem, it should work.

You may check the setup guide that we've created for NBN-FTTN here.

https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...

Regards,
David_M

[Rpadayao]

Its a sagemcom modem nbn ready