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VR1600V keeps dropout

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Level 1c

Finally, my NBN was connected last Friday.  But ever since then the network drops out every few hours.

This router seems to have big issues. When the connection is down. Sometimes the 5G channel is off, I can not find the SSID, but the 2G channel still shows in the wifi list, it just I couldn't connect to it from any devices. Sometimes both channels are down.  And in some cases, all the lights on the router are off.

 

A restart can solve this issue, there were a few times I had to restart twice to get it to work.  It's really annoying, I have to restart the router multiple times every day. Can I request another router with a different brand?

 

3 REPLIES 3
Level 1c

Firmware Version:0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n Hardware Version:Archer VR1600v v1 00000000

Moderator

Hi @yanzhengdao,

 

 

Welcome to TPG Community!

 

We have arranged a technical specialist to contact you before 8PM NSW time tonight to address this matter.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

Moderator

Hi @yanzhengdao, our Technical Team tried to contact you, but to no avail. Please PM us your best contact number and preferred contact time so we can advise the team to process a callback. Thank you.