Welcome to the community and thanks for raising this to us.
We received your message with your account details, please reply to my PM with your best contact number and preferred time.
We'll arrange one of our technicians to contact you for investigation of the phone issue affecting the service.
I just done a factory reset for my modem, almost everything is fine except the voip phone function.
I can’t make and receive any phone calls anymore.
Can you assist with this?