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Archer VR1600v Modem got flooded and has faults

Level 2

Hi Guys,


My Archer VR1600 Modem accidently got wet a number of months ago and its intermittently playing up and a couple of the ports no longer work - ie Phone Line Port - we havent had a home phone for months.


How do we go about replacing the Modem so I can get the latest unit and we can restore all of the functionality?


Hi @ DaleRach , we have checked the status of your connection and we cannot see any issue that may cause the issue. In fact, it shows stable and the home phone appears to be properly working.


We'll arrange one of our Technical Specialists to contact you for further assistance and if there's a need to replace the modem, you will be advised.


Please send us a private message with your best contact number and most convenient time to receive a call tomorrow. To send a PM, please refer to this link: How do I private message (PM) in the community