Hi @cwong001 ,
Welcome to the community!
Thanks for raising this to us. I'd like to confirm if you have been in contact with one of our Technical Support about the faulty modem/router if not yet, send me a private message with your account details (Username/Customer ID together with the address on file) and I will arrange one of our Technicians for further investigation.
How do I private message (PM) in the community
Regards,
@cwong001 wrote:
Hi,
My TP-link Archer router provided by TPG is faulty after approx. 8 months of usage. The router either loses its internet connection overnight or stopped working completely requiring restart everyday. Wireless 5GHz also fails regularly. I need to return this unit for replacement, please let me know how can I obtain a pre-paid postage bag to return it?
