Why TPG Not use a modem which is customer can check and upgrade Firmware by them self

[mbanh]

I really don't understand why the TPG doesn't Provide a modem that its users easily check out and upgrade to a newer version if available , I can see here many people questioning whether or not the firmware version of their modem has been lasted version . This is not easy and convenient for the customer at all! 

[Anonymous]

Hi @mbanh ,

We’ve optimised the setup of our Supplied modem/router to complement our specifically configured modem settings. We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. Our Engineers can only make a change or upgrade the firmware of our supplied modem for security purposes.

Regards,

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@mbanh wrote:

I really don't understand why the TPG doesn't Provide a modem that its users easily check out and upgrade to a newer version if available , I can see here many people questioning whether or not the firmware version of their modem has been lasted version . This is not easy and convenient for the customer at all! 

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[mbanh]

If this is how TPG does it, how will customers know when a new firmware version is released to upgrade their modem.

It should be have a notice : new firmware is available and customers need contact TPG for further instructions

[Anonymous · Accepted solution]

Hi @mbanh,

We appreciate your feedback I believe this will help us to improve more of our service, we'll pass this on internally.

Regards,

If this is how TPG does it, how will customers know when a new firmware version is released to upgrade their modem.

It should be have a notice : new firmware is available and customers need contact TPG for further instructions