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Why can't I get an NBN modem connection box???

Level 2

Good morning, I have been waiting a week for wifi after my NBN connector box failed after a storm. After many hours on hold to tpg, I explained that my NBN modem connection box had failed, and I was advised to pay $10 delivery for new device. Due to all the public holidays, it has taken a week to arrive, and it turns out I was sent a ROUTER not NBN connection box. I believe that I can't just purchase a device but have to wait for tpg to provide an nbn box. 


When I requested complimentary data to get us through this period, I was put on a never ending hold again ...


Feeling lost and frustrated.


We are here to help @reevesjj


We'd like to have a better understanding of the situation and see what we can arrange.


Just send us a private message with your account details.