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Wi fi

johnferguson
Level 2
Level 2
‎19-01-2020 04:25 PM
The NBN will be connected in 1 week but I have lost my wi fi connection.Any steps to check setup?
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Anonymous
Not applicable
‎20-01-2020 09:51 AM

Hi @johnferguson,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and we can see a line fault possibly causing the issue.

 

We have arranged one of our senior technical specialists to contact you between 12PM and 3PM NSW time today for assistance.

 

Should you have a preferred contact number and time, please send it via PM.

 

We apologise for the inconvenience this is causing you.

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Anonymous
Not applicable
‎21-01-2020 10:48 AM

Hi @johnferguson, we can see that our Engineering Team has been in touch and the issue has been lodged to Telstra who has committed to send a technician to further investigate this.

 

We have sent the schedule via SMS and we have also received your confirmation.

 

The team is closely monitoring this and will contact you for any additional update. Let us know should you have further queries. Thank you.

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