Wifi modem setup

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Level 1a
Hi mods,

I set up my modem this afternoon , however, I'm having the same problem.

"Your newly installed broadband equipment is waiting to be automatically configured"

Can you please advise?

Thank you
1 REPLY 1
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Moderator

Hi @Hannahkruger 

 

Welcome to the Community!

 

It appears that your router failed to configure the connection automatically, hence, why you were stuck with the message. Good news! After refreshing your connection on my end, your router has now connected to our server. Your service should be working at this stage.

 

Let me know if you still need technical assistance.

 

Regards,

Will