Welcome to the community!
We're able to locate the account using your community details and ran an initial test. The result shows the modem/router is connected to our network ( 1d 18h 2m ).
In the event that the wireless devices such as Smartphones, Laptop or Smart TV is having issue with stability of Wireless Connection. We did an article that you may find helpful.
See links below.
Let us know how it will go and should you require further assistance.