Wifi setup

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Level 1c
I am a new user
....brooke1954
Modem arrived today. Plugged in. No internet. Please help
12 REPLIES 12
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Level 1c
User name is brooke1954
Address is 6 Main Road, Fingal Head, NSW, 2487
Mobile is 0428 100 197
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Moderator

Thanks for providing your details, Installtion is still in progress so that's reason your Internet is not working. I have also sent your query to my moving team so someone will give you update as well.

Regards

JayeshP9.

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Level 1c
Please help
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Moderator

Hi brooke1954,

You will receive update in 1 hour so make sure you answer your mobile.

regards

JayeshP9.

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Level 1c
Hello....waiting for the call. Thank you. Rob
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Level 1c
Hello, I sent proof of ownership yesterday but still nothing? Please advise what to do.
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Level 1c
Can someone please reply?.....I have to work from home and have no internet. Please help
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Moderator

HI brooke1954,

Our team member already advised you yesterday, it will take 24 hours once we received Proof of ownership so you need to be pateint for it.

regards

JayeshP9.