Your newly installed broadband equipment is waiting to be automatically configured.

[dylmeixi]

As per the title, i am getting this error message every time I try to connect to WiFi.

To make matters worse, I can't connect to the modem page in order to check my settings - when I type in the IP it just freezes.

I have FTTN, and followed the setup instructions given. I have a green internet light - however then my phone tells me to "sign in", bringing me to the error message in the title of this post.

Any help with this is greatly appreciated, as the support numbers do not operate over the weekend.

[Angeli]

Hi @dylmeixi, 

Welcome to TPG Community! 

Kindly confirm your modem's make and model.

-Angeli

[dylmeixi]

I have the tp-link VX420-G2h

[Angeli · Accepted solution]

Hi @dylmeixi, 

Kindly do a hard reset and then re-set up your modem settings. 
Setup and Configuration for TP-Link VX420-G2H modem/router

Let me know how it goes.

-Angeli
 

[dylmeixi]

That worked, thank you. A little frustrating as it defeats the purpose of a pre configured modem - but it's working now anyways! Thanks.