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constant dropouts since 1 week

nernsw67
Level 2

Hello, since one week, i have constant dropouts on my internet line, about 4 to 5 per hour. Is it related to the flood occured last week ? I see no outage status for my location, Sydney CBD. 

I have restarted the modem multiple time and check everything is plugged correctly.

2 REPLIES 2
BasilDV
Moderator

Hi @nernsw67

 

We can't confirm as of the moment if the service was affected by flooding in your area, but we would like to run some line tests to confirm it.

 

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV

nernsw67
Level 2

Thank you Basildv, i have sent you a PM