constant dropouts since 1 week

[nernsw67]

Hello, since one week, i have constant dropouts on my internet line, about 4 to 5 per hour. Is it related to the flood occured last week ? I see no outage status for my location, Sydney CBD. 

I have restarted the modem multiple time and check everything is plugged correctly.

[BasilDV]

Hi @nernsw67

We can't confirm as of the moment if the service was affected by flooding in your area, but we would like to run some line tests to confirm it.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[nernsw67]

Thank you Basildv, i have sent you a PM