I spoke to a customer service rep on Saturday morning and he advised that he will send me a replacement FTTB modem via Startrack but I haven't received a tracking number for the parcel yet.
Could a moderator please check this out for me please?
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.