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how to setup a self purchased TP-Link ac1200 router for NBN FTTP

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Level 1b

I have just purchased a TP-Link ac1200 (Archer VR400) router to replace a Netcomm NF12 ( which has died). My internet connection is via NBN FTTP. The router is connected to the NBN modem via the WAN port (Cat6). What are the required DSL setting to allow me to connect TPG. Currently no Internet or DSL light is up of the router. The VLAN Tag has been set to 2 in the VDSL page.

Thanks

Bombora1

5 REPLIES 5
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Moderator

Hi @Bombora1 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Bombora1 


You may check the setup guide that we've created for NBN-FTTP here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/td-...

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

 

If you still have issues, can you PM me your TPG username/CID so i can pull up your account.

 

Regards,
David_M

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Level 1b

Hi David_M

 

Thank you for the links, but since I have bought the router myself (I ask a TPG technician which router was compatible for my NBN connection yesterday), I require the DSL settings to allow me to connect to the TPG network. As previously stated there is no Internet or DSL light on the router.

Thanks,

Bombora1

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Moderator

Hi @Bombora1,

 

You will need to follow the guide David attached for you. You will need to make sure you have entered your TPG username and password. If you have forgotten your TPG password I have included the link below to recover.

 

https://cyberstore.tpg.com.au/forgot_password.php

 

Regards,

Karl

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Level 1c
Hi Bombora,
I have the same bought the same model modem and am having the same issue. Did you get yours working in the end?