how to setup a self purchased TP-Link ac1200 router for NBN FTTP

[Bombora1]

I have just purchased a TP-Link ac1200 (Archer VR400) router to replace a Netcomm NF12 ( which has died). My internet connection is via NBN FTTP. The router is connected to the NBN modem via the WAN port (Cat6). What are the required DSL setting to allow me to connect TPG. Currently no Internet or DSL light is up of the router. The VLAN Tag has been set to 2 in the VDSL page.

Thanks

Bombora1

[David_M]

Hi @Bombora1 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Bombora1 

You may check the setup guide that we've created for NBN-FTTP here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/td-...

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

If you still have issues, can you PM me your TPG username/CID so i can pull up your account.

Regards,
David_M

[Bombora1]

Hi David_M

Thank you for the links, but since I have bought the router myself (I ask a TPG technician which router was compatible for my NBN connection yesterday), I require the DSL settings to allow me to connect to the TPG network. As previously stated there is no Internet or DSL light on the router.

Thanks,

Bombora1

[KarlB]

Hi @Bombora1,

You will need to follow the guide David attached for you. You will need to make sure you have entered your TPG username and password. If you have forgotten your TPG password I have included the link below to recover.

https://cyberstore.tpg.com.au/forgot_password.php

Regards,

Karl

[Mattj268]

Hi Bombora,
I have the same bought the same model modem and am having the same issue. Did you get yours working in the end?

[TONYOAKDEN]

I had issues setting up the modem for FTTP using Origin ISP.  The options to do this are pretty obscure.  None of the online guides helped much BTW and the chap from Origin couldn't help either,

SO here goes:

Make sure the modem is connected the NBN with an ethernet cable which goes from the socker marked WAN on the modem to one of the active outputs on the NBN wall mounted box.

By default all the tp-link wireless modems are configured for phone connection, e.g ADSL or VDSL.  So when you connect them and select the Internet option you only see those two options. For FTTP you want neither of these!

What you need to do is go to the advanced option in the settings page for the modem and change the "operation mode" to Wireless Router Mode.  Once you have done that and click accept the modem will need to reboot.  After reboot, reconnect to the modem and select "internet".  You should see that the options for ADSL or VDSL have now dissappeared.  Select the correct options for your ISP (probably PPPoE,your user name and password) then connect.  You should see the modem connect to the internet.