new modem

[faz1]

my mum got this new internet from tpg and its supposed to give us fast internet and stuff. it works amazing on phones and stuff but when it comes to my xbox the internet is horrible. im on 160 ms latency and my ping on most games is 300 i just want to play online with no troubles.

[BasilDV]

Hi @faz1 

Is the Xbox connected via WiFi or Wired connection?

Have you tried opening some ports for your games?

What troubleshooting have you tried so far?

BasilDV

[faz1]

i have a wireless connection i tried a couple of solutions but none of them are working my xbox latency is stuck on 170 ms or 300

[Shane]

Hi @faz1 ,

To better understand the situation, could you run a ping test using the XBOX and another ping test using a desktop or laptop connected via LAN and post the result here for reference?

Also, kindly send me a message with your details to better understand the situation.

How to send a PM? 

Regards,

i have a wireless connection i tried a couple of solutions but none of them are working my xbox latency is stuck on 170 ms or 300