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no internet for 5 days, no engineer contact me

Level 2

I reported my internet issue 5 days ago. All I have is the online support team which base in phliipine now told me already escalated my issue, ask me to want to engineer call back. 

But no one contact me , I need a new NBN BOX. 

As a customer I understand the virus situation. but as a big company where is your service at all????

Totally disappointed, If still no one can help me out. I really like to terminated the contract with tpg. 

Please contact me ASAP


Hi @reneexu,


Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

In this particular case, we've seen that the issue has been fixed and the service has been connected to our network.

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.