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"every IP of the domain has been tried, but we didn't find the correct one!"

tsuperstar
Level 2

Having issues with our Archer VR1600v modem staying connected to the internet. Wifi remains on but we lose all access (mostly over 5g). Happening multiple times per day. Looking through the router logs, this seems to happen every 30 seconds:

 

172021-08-08 17:14:29VOIPInformationRegister to server address 172.26.0.33:5060
182021-08-08 17:14:11VOIPInformationcan not find any account forthe incoming call
192021-08-08 17:14:11VOIPInformationcan not find any account forthe incoming call
202021-08-08 17:13:59VOIPWarningevery IP of the domain has been tried, but we didn't find the correct one!
212021-08-08 17:13:59VOIPInformationRegister to server address 172.26.0.97:5060
222021-08-08 17:13:59VOIPInformationRegister to server address 172.26.0.81:5060
232021-08-08 17:13:59VOIPInformationRegister to server address 172.26.0.82:5060
242021-08-08 17:13:59VOIPInformationRegister to server address 172.26.0.98:5060

 

We're not using any VOIP services. Looks like a few people with similar problems but no published solutions:

 

https://community.tpg.com.au/t5/Broadband-Internet/Lots-of-Drop-out-on-FTTC/m-p/85059?search-action-...

 

https://community.tpg.com.au/t5/Broadband-Internet/FTTN-connection-on-VR1600v-keeps-disconnecting-fr...

 

https://community.tpg.com.au/t5/Broadband-Internet/Random-internet-drop-out-with-modem-errors-on-NBN...

 

https://community.tpg.com.au/t5/Broadband-Internet/Archer-VR1600v-constantly-disconnected-and-reboot...

1 REPLY 1
BasilDV
Moderator

Hi @tsuperstar

 

Welcome to the Community!

 

We were able to locate your account using your community details and learned that you've been in touch with our Tech team.

We understand that there's a power lost in your location.

 

Once the power is restored, you may try to troubleshoot the issue within the 5GHz band network by changing some settings.

Check these articles:

 

BasilDV