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reset modem now no internet connection

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Level 1a

Hi, I had slow internet, was advised by online chat to reset modem which i did. I cannot reconnect as it keeps saying wrong password. I think I need to reset my password after a modem reset but cannot find out how / where to reset. TPG online chat says its too busy to take messages, have been on hold for 2.5hrs with no reply on phone . Can anyone advise please ?

3 REPLIES 3
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Moderator

Hi Jusku,

 

What sort of internet do you have? NBN or ADSL

 

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Moderator

In case you access to internet due to credentials, I will advice you to check this link

 

https://community.tpg.com.au/t5/Modems-and-Devices/reconfigure-Netgear-N300-NF12/td-p/24561

 

You will need to access to the router by wifi or cable and configure manually.

 

if you are still encountering technical difficulties, we are definitely happy to help.

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Moderator

 


@jusku 

 

Received PM from you.

Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards