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reset modem now no internet connection

jusku
Level 2

Hi, I had slow internet, was advised by online chat to reset modem which i did. I cannot reconnect as it keeps saying wrong password. I think I need to reset my password after a modem reset but cannot find out how / where to reset. TPG online chat says its too busy to take messages, have been on hold for 2.5hrs with no reply on phone . Can anyone advise please ?

3 REPLIES 3
luisc
Moderator

Hi Jusku,

 

What sort of internet do you have? NBN or ADSL

 

luisc
Moderator

In case you access to internet due to credentials, I will advice you to check this link

 

https://community.tpg.com.au/t5/Modems-and-Devices/reconfigure-Netgear-N300-NF12/td-p/24561

 

You will need to access to the router by wifi or cable and configure manually.

 

if you are still encountering technical difficulties, we are definitely happy to help.

RajenS
Moderator

 


@jusku 

 

Received PM from you.

Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards