Get online support
Hi, I had slow internet, was advised by online chat to reset modem which i did. I cannot reconnect as it keeps saying wrong password. I think I need to reset my password after a modem reset but cannot find out how / where to reset. TPG online chat says its too busy to take messages, have been on hold for 2.5hrs with no reply on phone . Can anyone advise please ?
Hi Jusku,
What sort of internet do you have? NBN or ADSL
In case you access to internet due to credentials, I will advice you to check this link
https://community.tpg.com.au/t5/Modems-and-Devices/reconfigure-Netgear-N300-NF12/td-p/24561
You will need to access to the router by wifi or cable and configure manually.
if you are still encountering technical difficulties, we are definitely happy to help.
@jusku
Received PM from you.
Please PM me your TPG username, CID or mobile phone number so i can look at your service\.
kind regards