trying to get through to Tech Support, no one is responding, third time trying via chat online

[SmithCrib]

guys have just switched over to NBN. not the best experience so far. I have tried to get some one to respond to me via online chat now and have given up after the 3rd time trying. will someone please call me back asap as I am pretty much miffed about the fact that this is slower than what I had before.

[KarlB]

Hi @SmithCrib,

I have checked your service and all the tests are passing.

I recommend you have a read of the below article on slow speed issues.

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197?utm_source=HC

Thanks
Karl

[SmithCrib]

ok so have checked off and done everything you have suggested.  still ridiculously slow

can someone please call me so that we can work through this issue please

[KarlB]

What speed were you getting on the speedtest?

Are you connecting via Ethernet or WiFi?