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upgrade from nbn50 to 100 no change in speed

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Level 1b

It would appear the plan has been changed as I have received an email and it reflects on my tpg account, however speeds are capping out at the NBN50 speeds as they have been the entire time.

 

how long should i wait to see the new speeds that have been allowed through my plan upgrade?

1 REPLY 1
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Moderator

Hi @Harleyw,

 

The plan change usually takes 6 to 24hrs. We'd like to confirm if the speed of the service has not yet improved, if so, send me your account details (Username/Customer ID) together with the address on file and we'll proceed with the initial investigation.

 

Regards,

 


@Harleyw wrote:

It would appear the plan has been changed as I have received an email and it reflects on my tpg account, however speeds are capping out at the NBN50 speeds as they have been the entire time.

 

how long should i wait to see the new speeds that have been allowed through my plan upgrade?