wan Nf12 not working

[Amys]

Have reset modem but still nf12 router netcom show wan in connecting status
, internet not working

[PeterW]

Hello Amys,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[Amys]

Incident 10573057
It connected back around 6 am.
There was no NBN outage at that time