which one should I change? router or moderm for NBN50

[proavacoda]

Hi,

There is a problem with my router or moderm. Recently, my interent is not as stable as it used to be. Sometimes, the wifi connection will drop for few seconds for no reason. And every time someone comes back home and any device connects to wifi, the connection drops for few seconds. I am not sure it's the problem of router or moderm. If it is the router, what router should I buy?

[Ahra_G]

Hi @proavacoda,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

Please send in your Customer ID or account number via private message so we can do remote tests on your line. 
 

Thanks! 

Ahra_G