4 days with No internet connection is affecting my work

[TimG-A]

Can someone please tell me what is going on with my internet connection? I havent been connected since tuesday when someone broke the lines at the construction site nextdoor. Not having the internet connected is seriously affecting my work.

[David_M]

Hi @TimG-A 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @TimG-A 

I have checked your NBN-FTTN 50/20 service and i can see it has been up and authenticated for 1 hour now.

Can you recheck the browsing is working.

If u cant tether via wifi, try with a network cable to a device first.

Thanks,