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4 days with No internet connection is affecting my work

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Level 1a
Can someone please tell me what is going on with my internet connection? I havent been connected since tuesday when someone broke the lines at the construction site nextdoor. Not having the internet connected is seriously affecting my work.
2 REPLIES 2
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Moderator

Hi @TimG-A 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @TimG-A 

 

I have checked your NBN-FTTN 50/20 service and i can see it has been up and authenticated for 1 hour now.

 

Can you recheck the browsing is working.

If u cant tether via wifi, try with a network cable to a device first.

 

Thanks,