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6781819 - No Internet / Data

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Level 1a
Hello,
Today the NBN black box was installed, modem has been connected, all lights are on and stable. I do not have internet access and the app has a Red Cross by data.

Can you confirm if installation by TPG has been completed? If so, how do I actually get online?
1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.


Regards,
Peter