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8180 Cable Error

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Level 1

We have had our NBN for over 2 years with no issues, but for some reason since Thursday our internet hasnt been working, it keeps resorting to the 5G, and when I try to use the normal one it goes to a Huawei page and gives me this error. I have turned on and off multiple times and have also made sure all connections are inserted properly. Nothing has changed, so I dont know why all of a sudden it isnt working. 

1 REPLY 1
Moderator

Hi @goodfamily11,

 

Welcome to TPG Community!

 

We'd like to check what is causing the issue and help with the resolution.

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community